Of Canadian and Japanese descent, Erina was born in Japan’s cultural capital, Kyoto, and has spent her life moving between both countries. After working at a luxury hotel in Tokyo, she began her journey at EXO as a Travel Consultant and worked her way up the ranks from Team Leader to Supervisor and Inbound Manager before her current role as Inbound Director, where she oversees all aspects of EXO Japan’s FIT business including Travel Consultants, Operations, Customer Care, Reservations and Training.